Ideation
How can I test and evaluate early ideas?
In short: Create a form or table with multiple criteria or vote with dots for a good enough and quick result
2 min read
Latest writing
Hey lovely human! This will be the new home for the Swiss Innovation Academy in a few months.
Research in Service Design
What should I do after a shadowing session?
In short: Ask follow-up questions in a short interview and make a synthesis.
1 min read
Research in Service Design
What can make or break a shadowing session?
In short: the most important is that people think out loud. To do this onboard them on the importance of it and remind them often.
1 min read
Research in Service Design
How can I speed up a shadowing session?
In short: ask people to record a video of themselves while doing the task.
1 min read
Research in Service Design
Should I collect more data?
In short: No. Less data means less work in the future, it's easier to synthesize and makes it easier from a legal perspective.
2 min read
Research in Service Design
Where can I find sample interviews to train my note-taking skills?
Sample user interview transcripts These are publicly available interview transcripts that can help you train your interview analysis and coding skills. On the Sage Publishing website, you can find three sample interview transcripts from The Coding Manual for Qualitative Researchers Third Edition by Johnny Saldaña. Discover the three interviews An
1 min read
Research in Service Design
How do you take notes during user interviews?
In summary * Tools: I take detailed notes in Notion or Dovetail and quick notes on sticky notes or in Miro * Recording: I don’t record Interviews to limit the amount of data to process * Summaries: I write summaries during and after the interview at the end of my notes * Watch
2 min read
Research in Service Design
How can I make street or door to door survey less akward?
In short: Bring a gift and Ring from outside the building.
2 min read
Research in Service Design
Is a survey a good start for a research project when you don't know much about the group you want to serve?
In short: Interviews lead to unexpected learning. Surveys are great when you know are under time pressure.
1 min read