Service Design Q&A Library
What is a formula to help you write a written thesis that stays practical?
In short: start with what and share why the answer to the question will help you.
1 min read
Latest writing
Hey lovely human! This will be the new home for the Swiss Innovation Academy in a few months.
Backstage blog
Why I've decided to migrate manually all my content from Podia to Ghost?
In short: it's like a spring cleaning that helps you decide what to keep and what to throw, it lets you update broken things and elements where you change ideas, it's a good gratitude exercice and it helps you re-learn lessons you forgot and realize what you had.
1 min read
Backstage blog
How I listen to music and podcasts on an iPod shuttle in 2026.
In short: I sync via the finder window of the iPod my music and podcasts every few days. For it to work I first have to download the Podcasts and music to my mac with the official Mac apps.
2 min read
Backstage blog
For whom do I recommend a Remarkable Tablet instead of an Kindle, iPad or other eink tablet?
In short: Get a Remarkable if you want focus and limitation. Get a Kindle for easy access to books. Get an iPad if you want a computer that does it all. Get another eink tablet if you want more flexibility that the Remarkable.
3 min read
Service Design Books
Service Design Principles 401-500
An upcoming book and the fifth one in the Service Design Principles Series with 100 tiny ideas, provocations and tips to better serve humans and the planet that hosts them.
Service Design Principles
Add Friction
For years, we've been all about making things smooth as hell. Easy booking, faster orders, one-click buys. But now we we see the other side of the coin. When everything's so fucking easy, we stop thinking about what we're actually buying, doing, watching.
1 min read
Backstage blog
How to get wifi active in two taps on your Remarkable tablet while saving battery
In short: Let the wifi active and use the the airplane mode and toggle to quickly activate the wifi by swiping down from the top right of the screen.
1 min read
Backstage blog
Why I'm experimenting with Remarkable as my main note taking app also on Mac
In short: to have everything in one place that makes it possible to work offline, without tempting me to use AI for tiny things.
1 min read
Teaching Service Design
How I react to the question "is this enough?"
In short: make them answer the question themselves, make them go through the grading criteria and only then fill the gaps with the evaluator hat.
1 min read