Research in Service Design
How can I combine surveys and interviews?
In short: start with interviews, confirm with a survey, combine both methods to talk to the two types of decision-makers.
1 min read
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Research in Service Design
What do I do with all the research I've made?
Summary of the video * Explore a ton of ideas: don't get stuck with the first idea that comes out of your research but explore many to find one that is really generous * Use a ping-pong rythm in your research: every time you do some research work, take
4 min read
Research in Service Design
How do I choose the chart type to show my data?
In short: I mostly use pie charts and bar charts. But if needed you can use the Chart Chooser to help you know which graph to choose.
1 min read
Research in Service Design
How can I turn open questions into numbered data?
In short: sort qualitative responses to an open question and sort them into patterns or categories, then turn them into graphs.
3 min read
Research in Service Design
What to do when I'm stuck in analysis paralysis?
Here are a few tips I usually give to people who have done so much research that they don't know what to do with it: 1. Ideate and prototype in 3 hours: Take an hour to list 10 to 50 ideas that come out of what you learned.
1 min read
Research in Service Design
How to analyze interviews or research data?
In short: line-by-line coding. Summaries right after interviews. Workshop format.
1 min read
Workshops and Service Design
Why do I make websites for some workshop reports?
In short: It's easy to share and works well on mobile. It's fancier than a deck and can be the start of a communication plan.
1 min read
Research in Service Design
What are different types of research insights?
In short: validated vs inspiring and simple vs complex.
3 min read
Research in Service Design
What is a good structure for a slide that summarises a research report?
In short: Use the 1-3 summary slide: 1 sentence: The titles of each column when combined together should form one sentence. 3 columns: Divided the slide in three columns with each it's own key idea
2 min read