Service Design Q&A Library
Why I go for alternatives instead of variations when making and testing protoypes
In short: alternatives that are opposing make you learn more than small tweaks.
1 min read
Latest writing
Hey lovely human! This will be the new home for the Swiss Innovation Academy in a few months.
Service Design Q&A Library
How to use a thesis topic funnel to find the right flight level for your thesis?
In short: make different empty sketches of a funnel with a large top that then becomes a triangle with the narrow part down and divided in sections. At the topic comes your topic idea. Then add elements that make it more specific.
1 min read
Event
Webinar: Is it a service? (Play, Reflect, Ask)
A one hour webinar to reflect, play and debate around the question: What makes a service, a service?
1 min read
Service Design Q&A Library
Why do I love big organization HQ tours in Service Design education?
In short: access many nerds in one go who are in the thick of it with different professional postures. And it can lead to projects for learners.
1 min read
Service Design Q&A Library
How do I see my role as a Service Design educator?
In short: my role is different in a university context versus in what I do on the Swiss innovation Academy. In a university I'm a coach. On this website I'm an author who shares his passion and simplifies it for the masses.
1 min read
Backstage blog
Why I like limited inboxes for productivity?
In short: our time and brain space is limited and therefore our Inboxes for tasks and reminders should too. Friction in productivity can help have a calm life.
1 min read
Backstage blog
Why I created a migration or changelog page on my website?
In short: it shows to other educators that want to build a similar website what it takes, without having to write an article for each tiny change. It's a gratitude exercice and it shows it's still all a work in progress.
1 min read
Backstage blog
What are the few things I would change on the Remarkable tablet OS, device and Mac app?
In short: Not possible to access all wifi, folio keyboard makes screen dirty, mac app hasn't templates, no cover art when off.
2 min read
Service Design Q&A Library
How do I invite guests for a Service Design program when the budget is non existent?
In short: be clear it's for a public school, ask many people to come in for short amounts of time remotely and without preparation. Don't ask superstars but rather bring in practitioners for whom being it's a nice change in their day-to-day.
1 min read