Why do I like remote Service Design conferences?
In short: You learn as much while being more accessible financially and also if you have kids or don't want to take a plane.
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What are bachelor programs that teach Service Design?
In short: SCAD, LAUREA and Masaryk University offer BA courses in Service Design.
Can I get a Service Design university degree remotely?
In short: SCAD, MTU and the Masaryk University offer Masters and Bachelors degree in Service Design fully remote.
What are interesting conferences focused on Service Design?
In short: ServDes, Service Design in Government and the SDGC
What are podcasts focused on Service Design?
In short: Service Design Show, Power of Ten and Service Design Podcast
Where can I find a Service Design mentor or coach?
In short: ADPlist is a community of design mentors that I highly recommend. Rebecca Horton offers Service Design coaching and Andy Polaine design leadership coaching great for Service Design professionals who became managers.
What are the best schools to learn Service Design?
In short: HSLU in Switzerland, Royal College of Arts in the UK and SD-SI in Latvia, Finland and Estonia.
Where can I learn service design online?
In short: IDEO, Jon Kolko, SDN Academy and my own books that are available online.
What are free resources to learn Service Design?
In short: this website, the website Service Design Tools and the Service Design Network slack community.
What are traps when bringing Service Design practices in coaching?
In short: there are key Service Design practices that when transferred to coaching can create issues. Like: reducing friction, a serving attitude, deep empathy or strong facilitation and synthesis can all lead to reduced growth, effort or autonomy.
Why I love and how I use snippets in Ghost?
In this tiny article I show how I use the snippets feature of Ghost to quickly insert information about the backstage of my writing process in each article.
What I miss about writing each day and how it changes the migration process of this website
In this tiny blog post I share three things I miss about writing every day (slowing down, achievement and brain emptiness) and how I'll adapt the migration process (half of the time writing, half for migration).
Learning Service Design
Should I follow a course about Service Design?
In short: a course is good to get the basics, but observing and doing the work stays extremely important.
Learning Service Design
What are skills you recommend for a service designer
In short: project management, internal politics (including lobbying and negotiation), visual communication, writing and bonus: understanding technology.
Learning Service Design
Should I know the business terminology as a service designer?
In short: yes, try to have a basic understanding of your peers, including the business guys. Asking the dumb questions can help. Or browse an innovation dictonnary.
Learning Service Design
Should I go to school or learn Service Design on the job?
In short: It depends on what brings you more opportunities in where you are. No matter what, school or on the job it doesn't replace the need for a strong curiosity to complement each approach.
Learning Service Design
What are the different stages of learning Service Design?
In short: Mindset (backstage / frontstage, multitouchpoint, experience versus reality, etc), tools (Service Blueprint, interviews, etc.), everyday life (using it outside of work)
Examples of good Service Design
Which are examples of great Service Design agencies in Europe?
In short: LiveWork, Idea, Engine, Experentia, Sketchin, etc.
Examples of good Service Design
What are examples of products that become services?
In short: Music, storage, transportation and even fashion all have moved from owning to "renting".
Examples of good Service Design
What stores have a great Service Design?
In short: IKEA, Apple Stores and Amazon Go.
Value and Impact of Service Design
How do you present Service Design work in an exhibition or a website?
In short: Make the emotion and problem clear and make those tangible with a story that shows the impact without a fancy mapping.
Value and Impact of Service Design
How to get buy-in for Service Design workshops and exercices?
In short: Start with a small project to prove your value, give options and co-create the workshop concept.
Value and Impact of Service Design
What's the impact of Service Design?
In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.
Value and Impact of Service Design
How do you evaluate the value/purpose of a service?
In short: go beyond the classical "desirable, feasible, viable" approach and consider too respnsability, a systems view and transparency.