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Daniele Catalanotto

Switzerland
Daniele Catalanotto

Learning Service Design

Why do I like remote Service Design conferences?

In short: You learn as much while being more accessible financially and also if you have kids or don't want to take a plane.

27 May 2026

Learning Service Design

What are bachelor programs that teach Service Design?

In short: SCAD, LAUREA and Masaryk University offer BA courses in Service Design.

27 May 2026

Learning Service Design

Can I get a Service Design university degree remotely?

In short: SCAD, MTU and the Masaryk University offer Masters and Bachelors degree in Service Design fully remote.

27 May 2026

Learning Service Design

What are interesting conferences focused on Service Design?

In short: ServDes, Service Design in Government and the SDGC

27 May 2026

Learning Service Design

What are podcasts focused on Service Design?

In short: Service Design Show, Power of Ten and Service Design Podcast

27 May 2026

Learning Service Design

Where can I find a Service Design mentor or coach?

In short: ADPlist is a community of design mentors that I highly recommend. Rebecca Horton offers Service Design coaching and Andy Polaine design leadership coaching great for Service Design professionals who became managers.

27 May 2026

Learning Service Design

What are the best schools to learn Service Design?

In short: HSLU in Switzerland, Royal College of Arts in the UK and SD-SI in Latvia, Finland and Estonia.

27 May 2026

Learning Service Design

Where can I learn service design online?

In short: IDEO, Jon Kolko, SDN Academy and my own books that are available online.

27 May 2026

Learning Service Design

What are free resources to learn Service Design?

In short: this website, the website Service Design Tools and the Service Design Network slack community.

27 May 2026
An illustration showing Service Design practices that can become coaching issues.

Coaching

What are traps when bringing Service Design practices in coaching?

In short: there are key Service Design practices that when transferred to coaching can create issues. Like: reducing friction, a serving attitude, deep empathy or strong facilitation and synthesis can all lead to reduced growth, effort or autonomy.

26 May 2026
An illustration showing a person using Ghost snippets feature to quickly add a "backstage" info section to the end of an article.

Backstage blog

Why I love and how I use snippets in Ghost?

In this tiny article I show how I use the snippets feature of Ghost to quickly insert information about the backstage of my writing process in each article.

26 May 2026
What I miss about writing every day: Focus, calm, progress and an empty brain

Backstage blog

What I miss about writing each day and how it changes the migration process of this website

In this tiny blog post I share three things I miss about writing every day (slowing down, achievement and brain emptiness) and how I'll adapt the migration process (half of the time writing, half for migration).

26 May 2026
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