Learning Service Design
Should I follow a course about Service Design?
In short: a course is good to get the basics, but observing and doing the work stays extremely important.
Learning Service Design
What are skills you recommend for a service designer
In short: project management, internal politics (including lobbying and negotiation), visual communication, writing and bonus: understanding technology.
Learning Service Design
Should I know the business terminology as a service designer?
In short: yes, try to have a basic understanding of your peers, including the business guys. Asking the dumb questions can help. Or browse an innovation dictonnary.
Learning Service Design
Should I go to school or learn Service Design on the job?
In short: It depends on what brings you more opportunities in where you are. No matter what, school or on the job it doesn't replace the need for a strong curiosity to complement each approach.
Learning Service Design
What are the different stages of learning Service Design?
In short: Mindset (backstage / frontstage, multitouchpoint, experience versus reality, etc), tools (Service Blueprint, interviews, etc.), everyday life (using it outside of work)
Examples of good Service Design
Which are examples of great Service Design agencies in Europe?
In short: LiveWork, Idea, Engine, Experentia, Sketchin, etc.
Examples of good Service Design
What are examples of products that become services?
In short: Music, storage, transportation and even fashion all have moved from owning to "renting".
Examples of good Service Design
What stores have a great Service Design?
In short: IKEA, Apple Stores and Amazon Go.
Value and Impact of Service Design
How do you present Service Design work in an exhibition or a website?
In short: Make the emotion and problem clear and make those tangible with a story that shows the impact without a fancy mapping.
Value and Impact of Service Design
How to get buy-in for Service Design workshops and exercices?
In short: Start with a small project to prove your value, give options and co-create the workshop concept.
Value and Impact of Service Design
What's the impact of Service Design?
In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.
Value and Impact of Service Design
How do you evaluate the value/purpose of a service?
In short: go beyond the classical "desirable, feasible, viable" approach and consider too respnsability, a systems view and transparency.