Teaching Service Design
How do I continuously improve my on-site Service Design teaching?
In short: Ask for feedback, make changes and explain them. Write about my work and review my writing.
2 min read
Latest writing
Hey lovely human! This will be the new home for the Swiss Innovation Academy in a few months.
Teaching Service Design
How to adapt class workshops to different speeds and needs?
In short: we can split a class in two: one group does the activities guided and one unguided. Both get first an overview of the end goal. The guided groups then gets step by step guidance.
2 min read
Teaching Service Design
How can you teach Service Design to people with Dyslexia and ADHD?
In short: shorter sessions, multiple types of activities, multiple types of media and digital tools that support dyslexia.
1 min read
Teaching Service Design
How do I run an HQ tour for Service Design learners?
Context There are some topics that can be hard to be practiced in a one day class setting. For example Organizational transformation. To keep a practical approach a nice alternative is to do a tour of the HQ of a large organization. Such a tour has many benefits. Learners meet
1 min read
Teaching Service Design
How do I use stations in a prototyping course?
In short: sometimes I setup different tables and workspaces with exercises, challenges and materials that learners can use to develop their prototype. Learners can pick and stick to a station or move from one to the other.
1 min read
Teaching Service Design
What is the design tool young professionals and learners forget to use ?
In short: sleeping. Taking real breaks. Doing nothing.
1 min read
Teaching Service Design
What are the pieces of information I repeat in each class?
In short: a human start, a review of the plan of the day and why it matters, a final summary and reminder of what comes next.
1 min read
Teaching Service Design
How does a minimal blueprinting for teaching look like?
In short: a simple blueprint inspired by the practical blueprinting method is a great way to keep an overview of a series of classes including: who teaches what, who are the special guests, what are the readings for the learners, etc.
2 min read
Teaching Service Design
How to help learners discover what makes a good service?
In short: Deconstruct a service and learn from examples. Use the Good Service Scale to evaluate services. Collect Service Design Principles to sharpen your observation skills
1 min read