How do I run an HQ tour for Service Design learners?
Context
There are some topics that can be hard to be practiced in a one day class setting. For example Organizational transformation. To keep a practical approach a nice alternative is to do a tour of the HQ of a large organization.
Such a tour has many benefits. Learners meet people who are in the thick of it share their practice. In an HQ you get to see people from many different fields just by moving floors: HR, legal, IT, etc.
The schedule: 30 minute interviews
In such a day we had a very simple format: 20-30 minutes interviews with people from the organization. With breaks and time to move from one floor to the other. To spice things up I also scheduled two guests via video calls that are consultants who have a big expertise on the topic of the day with practice in many different organizations.
The questions
To make it simple we told in advance the questions to each professional and kept them the same for all:
- who are you and what do you do here?
- how do you practice [the topic of the day]
- What's a tip, a principle, a tool that you use for [the topic of the day] again and again?
Organization intro
One thing I would do better next time is to start the day with a general presentation of the organization. This could also be done with some reading and videos at home and then have the intro as a Q&A about the organization.
This article was written and illustrated by hand on a refurbished Remarkable II tablet. The handwritten text was converted to typed text with the Connect Service by Remarkable. If you are curious you can download the original note below.
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