Daniele Catalanotto

Daniele Catalanotto

Latest posts

How do I show the plan of the day in my Service Design classes?

How do I show the plan of the day in my Service Design classes?

In short: these days I like to use a withe board to beep the whole schedule of the day visible throughout the day. Each time we move forward I mark the previous step as done and remind the team all what we have already achieved.

What is the Service Design Macarena dance move?

What is the Service Design Macarena dance move?

In short: My tiny Service Design dance shows through movements that we always go from backstage to frontstage, to ecosystem to touchpoint and back.

How to give a course with only illustrations?

How to give a course with only illustrations?

In short: draw in advance and make the illustrations with text available as a hand-out. Re-make the sketches in big and use them in class.

How do I continuously improve my on-site Service Design teaching?

In short: Ask for feedback, make changes and explain them. Write about my work and review my writing.

How to adapt class workshops to different speeds and needs?

How to adapt class workshops to different speeds and needs?

In short: we can split a class in two: one group does the activities guided and one unguided. Both get first an overview of the end goal. The guided groups then gets step by step guidance.

How can you teach Service Design to people with Dyslexia and ADHD?

In short: shorter sessions, multiple types of activities, multiple types of media and digital tools that support dyslexia.

How do I run an HQ tour for Service Design learners?

How do I run an HQ tour for Service Design learners?

Context There are some topics that can be hard to be practiced in a one day class setting. For example Organizational transformation. To keep a practical approach a nice alternative is to do a tour of the HQ of a large organization. In such a tour people who are in

How do I use stations in a prototyping course?

In short: sometimes I setup different tables and workspaces with exercises, challenges and materials that learners can use to develop their prototype. Learners can pick and stick to a station or move from one to the other.