What is the design tool young professionals and learners forget to use ?
In short: sleeping. Taking real breaks. Doing nothing.
What are the pieces of information I repeat in each class?
In short: a human start, a review of the plan of the day and why it matters, a final summary and reminder of what comes next.
How does a minimal blueprinting for teaching look like?
In short: a simple blueprint inspired by the practical blueprinting method is a great way to keep an overview of a series of classes including: who teaches what, who are the special guests, what are the readings for the learners, etc.
How to help learners discover what makes a good service?
In short: Deconstruct a service and learn from examples. Use the Good Service Scale to evaluate services. Collect Service Design Principles to sharpen your observation skills
How can you teach design methods?
In short: I don't.
What’s the first thing to teach about Service Design?
In short: don’t teach it. Make people do some Service Design work.
What's a good onboarding kit for Service Design Master learners?
In short: A tiny welcome kit for learners that start a master should: show that the teaching team cares, give them tools to get started in their craft, give them tools to handle the mental pressure and work pressure.
How can we help learners synthesize what they read at home?
In short: ask learners to show in 3- 5 sketches the key things they learned. The translation from written to visual language forces synthesis.