Service Design Career
What’s the best way to gain real-world experience when starting in service design?
In short: work in a consultancy, do volunteer work and build side projects.
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Latest writing
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Service Design Career
Is it possible for a junior service designer to do freelance work?
Yes. The challenge will be to find work. Platforms like Upwork, Fiverr and Toptal can help for that if you are not a great networker.
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Service Design Career
How can we get more junior Service Design positions?
In short: Agencies are a great place to start with.
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Statistics
What are interesting statistics related to Service Design?
Here are a few of the stats from studies I could find on topics related to Service Design: The value of good service 1. 83% of consumers cite good customer service as the most important factor—outside of price and product—when deciding what to buy. (Khoros) 2. 75% of
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Academic papers
Where can I find academic papers on service design?
The team of Service Design Melbourne lists these journals: * Touchpoint: the magazine of the Service Design Network * Journal of Design, Business & Society * International Journal of Design Here are other journals that have published papers on Service Design in the past based on a research made with Google Scholar: * Journal
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Academic papers
What are the most cited academic papers on Service Design?
The top 10 most cited papers I've used the tool Publish or Perish to search through 1000 academic papers on Google Scholar that have the term "Service Design" in their title. I've then listed these papers by their number of citations. Here is the
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Academic papers
Who are academic experts on service design to follow?
Here are some of the people who write academic or scientific papers on the topic of Service Design with a simple search on Google Scholar. I've listed below all the people that had 100+ citations. 1. Stefan Holmlid, with 2673 citations according to Google Scholar 2. Satu Miettinen,
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Recommended Books
What are audiobooks on Service Design?
Someone asked this exact question and that's when I realised that there aren’t many audiobooks out there on Service Design at the moment. I should make one of my books in audio format, then! But in the meantime, here is one audiobook on service design: The Service
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Recommended Books
What are my favourite non-Service Design books for service designers?
These are 9 of my top 10 books of the moment that are not about Service Design but that I feel have deep lessons for anyone practising Service Design: 1. Atomic Habits: Helps you learn how to create stronger habits and can inspire you to create better services 2. Deep
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