How to make the most of a coaching session?
In short: give enough context, come with a clear question, share what type of coaching you need today.
Learn coaching skills that you can use during your Service Design and projects to help colleagues, partners or stakeholders.
22 postsIn short: give enough context, come with a clear question, share what type of coaching you need today.
In short: I differentiate the moments where I’m in coach or mentor role versus the moments when I’m in jury or grader role. I also try to bring in more « try out » moments where learners can get a preview of how I see things from my grader role.
In short: Limit your coaching or mentoring sessions to 2-3 sessions in a day to avoid feeling overwhelmed and set a buffer time between the sessions.
In short: up, back, forward. Feed-up: Share what's the goal. Feed-back: Share how it's going. Feed-forward: Share what's needed next to achieve the goal.
In short: When you want to give recommendations that really help someone move to the next steps, you sometimes need to take 5 to 10 minutes to prioritize and synthesize to find out what truly matters. Taking a break for this gives me the mental space to do it.
In short: there are key Service Design practices that when transferred to coaching can create issues. Like: reducing friction, a serving attitude, deep empathy or strong facilitation and synthesis can all lead to reduced growth, effort or autonomy.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.