Coaching

Learn coaching skills that you can use during your Service Design and projects to help colleagues, partners or stakeholders.

22 posts

How to make the most of a coaching session?

In short: give enough context, come with a clear question, share what type of coaching you need today.

How do I separate and combine the coach and jury role?

How do I separate and combine the coach and jury role?

In short: I differentiate the moments where I’m in coach or mentor role versus the moments when I’m in jury or grader role. I also try to bring in more « try out » moments where learners can get a preview of how I see things from my grader role.

How many coaching or mentoring sessions can you do in one day?

In short: Limit your coaching or mentoring sessions to 2-3 sessions in a day to avoid feeling overwhelmed and set a buffer time between the sessions.

What's a good template for giving feedback that works?

What's a good template for giving feedback that works?

In short: up, back, forward. Feed-up: Share what's the goal. Feed-back: Share how it's going. Feed-forward: Share what's needed next to achieve the goal.

Why I love to take a break before giving a structured feedback

Why I love to take a break before giving a structured feedback

In short: When you want to give recommendations that really help someone move to the next steps, you sometimes need to take 5 to 10 minutes to prioritize and synthesize to find out what truly matters. Taking a break for this gives me the mental space to do it.

What are traps when bringing Service Design practices in coaching?

What are traps when bringing Service Design practices in coaching?

In short: there are key Service Design practices that when transferred to coaching can create issues. Like: reducing friction, a serving attitude, deep empathy or strong facilitation and synthesis can all lead to reduced growth, effort or autonomy.

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Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.