Why I'm doing very little frontal teaching?
In short: today's learners often prefer to explore learning material at their own pace at home and use the class time to do stuff together. It's the education version of "this could have been an email".
How to engage students in the co-creation of courses
In short: get their feedback before, during and after the course. Get students to shape the course by organizing parts of it.
How can I make students participate more in the learning experience?
In short: use projects, workshops, coachings, co-design and randomness with a pinch of learning by teaching.
How to improve a learning by teaching session?
In short: Share a professional story. Reveal the struggles and evolution. Adapt the material for dyslexic people. Afternoon tasks need more structure. Let people pass or share later.
How to build on the knowledge of the Service Design learners?
The short answer: Map what people already know and what they are excited about. Let individuals coach each other. Make individuals teach to the whole class.
Why I don't use the term Service Designer when I teach Service Design?
In short: the term Service Designer sets the wrong expectation that you'll have that job title, when in reality Service Design skills and approaches can be used under many different job titles that change based on where you look for jobs.
Service Design Principles 1-100
100 ideas to improve the user and customer experience in simple and practical ways.
What is the Service Designer mindset?
Finally understand how service designers think and what makes them such a special group of innovators.