Teaching Service Design 30 Jun 2026 2 min read

How can you teach design methods?

In short: I don't.

How the students learn

Instead, I've asked the learners to learn, teach and try out the methods and share them through little Loom and Descript videos that we're adding to a Miro board.

What I do as a facilitator

So what's my job if I'm not teaching?

I select the right methods
I sort with the students which are the methods in two big buckets:
- Know methods where students could use just a few pro tips
- Unknown methods where students need to discover them and try them out
I point students toward interesting sources with the methods library from my companion online course on Design Methods
I add a few pro tips based on my experience of using the methods
Answer questions

The sorting of methods

Sticky notes on a wall showing a rough calendar of what will be taught when by whom

The methods in the Miro board

Examples of videos and cards in Miro showing different Design Methods prepared by students.

A view of different methods, with each their short 3-5 minute video and card.

A design method card in Miro with all the details prepared by a student

In each card, you find:

What the method is
When you should use it
Resources to go further
And my pro tips

The organization board showing who will teach what

Using Miro makes it easy to make a visual course schedule, showing clearly:

What method will be taught when
What methods that the students already know will just receive a few pro tips from my side

Going further

You can see the mini Service Blueprint I've created to imagine this course here.

You can also find here a Miro template I've created to teach experience prototyping remotely.

How this was made possible

Thanks Klaus Marek for giving me the opportunity to be part of the Spatial Design Bachelor of the Lucerne University of Applied Sciences and Arts

How I would make this better today

One thing that I would change is to put as a rule that students have to at least reference one academic paper for each method. This helps them then also look for academic sources.

An illustration showing a default Microsoft List layout and one with custom JSON code that has call outs, sections and columns

How to format Microsoft Lists for a course schedule so that it doesn't suck?

In short: with custom JSON code, that you can ask an LLM to help you write, you can adapt how the details of a session in your course look like.

2 min read

An illustration showing a Microsoft teams channel with tabs, one of which brings to a schedule made with Microsoft Lists

How to create a small course hub in a teams channel

In short: Use tabs to link to key documents, and resources. Use Microsoft List as an integration to put the schedule that shows as a list or a calendar.