What's the impact of Service Design?
In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.
Back in the days, I compiled a list of 40+ figures and case studies that show the Business impact of Service Design.
The impact of Design Thinking, a field pretty near of Service Design, has been academically researched for example by IBM and Forrester. Their study found for example, that:
"Design Thinking Can Deliver An ROI of 85% Or Greater"
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What are interesting statistics related to Service Design?
Here are a few of the stats from studies I could find on topics related to Service Design: The value of good service 1. 83% of consumers cite good customer service as the most important factor—outside of price and product—when deciding what to buy. (Khoros) 2. 75% of
What are different types impacts a student Service Design project could have?
In short: contribution to the field (theoretical impact), organisational, social, environmental, business, personal, career, etc.
What are ways to showcase or prove the impact of my (student) Service Design project?
In short: stories, quotes, numbers, before and after, validation from organizations, scaling, photos, awards, certifications, principles versus achievements, etc. all are ways to prove your impact and there are for sure even more. Having a mix of numbers and stories usually helps.