What's the impact of Service Design?
In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.
Back in the days, I compiled a list of 40+ figures and case studies that show the Business impact of Service Design.
The impact of Design Thinking, a field pretty near of Service Design, has been academically researched for example by IBM and Forrester. Their study found for example, that:
"Design Thinking Can Deliver An ROI of 85% Or Greater"