Value and Impact of Service Design

What's the impact of Service Design?

In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.

Daniele Catalanotto
Daniele Catalanotto
— 1 min read
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Back in the days, I compiled a list of 40+ figures and case studies that show the Business impact of Service Design.

A screenshot of the service design in numbers website showing several key impact numbers like: 70% more stair usage, save 2kWh/day, etc.

The impact of Design Thinking, a field pretty near of Service Design, has been academically researched for example by IBM and Forrester. Their study found for example, that:

"Design Thinking Can Deliver An ROI of 85% Or Greater"

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