Value and Impact of Service Design

What are the key numbers and way to show that Service Design has a great Return on Investment?

8 posts
What are different types impacts a student Service Design project could have?

What are different types impacts a student Service Design project could have?

In short: contribution to the field (theoretical impact), organisational, social, environmental, business, personal, career, etc.

What are ways to showcase or prove the impact of my (student) Service Design project?

What are ways to showcase or prove the impact of my (student) Service Design project?

In short: stories, quotes, numbers, before and after, validation from organizations, scaling, photos, awards, certifications, principles versus achievements, etc. all are ways to prove your impact and there are for sure even more. Having a mix of numbers and stories usually helps.

How do you present Service Design work in an exhibition or a website?

In short: Make the emotion and problem clear and make those tangible with a story that shows the impact without a fancy mapping.

How to get buy-in for Service Design workshops and exercices?

In short: Start with a small project to prove your value, give options and co-create the workshop concept.

What's the impact of Service Design?

In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.

How do you evaluate the value/purpose of a service?

In short: go beyond the classical "desirable, feasible, viable" approach and consider too respnsability, a systems view and transparency.

How to sell the strategic part of Service Design?

In short: don't sell Service Design, sell the end result that people care about.

How to pitch Service Design?

In short: empathize before you pitch, tell a story, give real numbers and show for what it's great.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.