What are the key numbers and way to show that Service Design has a great Return on Investment?
9 postsHere are a few of the stats from studies I could find on topics related to Service Design: The value of good service 1. 83% of consumers cite good customer service as the most important factor—outside of price and product—when deciding what to buy. (Khoros) 2. 75% of
In short: contribution to the field (theoretical impact), organisational, social, environmental, business, personal, career, etc.
In short: stories, quotes, numbers, before and after, validation from organizations, scaling, photos, awards, certifications, principles versus achievements, etc. all are ways to prove your impact and there are for sure even more. Having a mix of numbers and stories usually helps.
In short: Make the emotion and problem clear and make those tangible with a story that shows the impact without a fancy mapping.
In short: Start with a small project to prove your value, give options and co-create the workshop concept.
In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.
In short: go beyond the classical "desirable, feasible, viable" approach and consider too respnsability, a systems view and transparency.
In short: don't sell Service Design, sell the end result that people care about.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
