Value and Impact of Service Design
How do you present Service Design work in an exhibition or a website?
In short: Make the emotion and problem clear and make those tangible with a story that shows the impact without a fancy mapping.
Value and Impact of Service Design
What are the key numbers and way to show that Service Design has a great Return on Investment?
Value and Impact of Service Design
How to get buy-in for Service Design workshops and exercices?
In short: Start with a small project to prove your value, give options and co-create the workshop concept.
Value and Impact of Service Design
What's the impact of Service Design?
In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.
Value and Impact of Service Design
How do you evaluate the value/purpose of a service?
In short: go beyond the classical "desirable, feasible, viable" approach and consider too respnsability, a systems view and transparency.
Value and Impact of Service Design
How to sell the strategic part of Service Design?
In short: don't sell Service Design, sell the end result that people care about.
Value and Impact of Service Design
How to pitch Service Design?
In short: empathize before you pitch, tell a story, give real numbers and show for what it's great.