What is the mantra I repeat in every service Design course?
In short: we are curious. We make shit happen. We can talk about our feelings.
The mantra
At the start of every class of the MA Service Design of HSLU that I teach I repeat the same mantra.
We are curious. We make shit happen. We can talk about our feelings.
Why I use this mantra
This tiny mantra helps me to do two things:
- Set expectations: it defines what I expect from every learner.
- Clarifies key skills: it shows what key Service Design Skills (curiosity, prototyping) and what human skills (being emotionally intelligent) are the most important in all the many skills we explore throughout the year.
So this mantra guides learners when they are overwhelmed by the many expectations and many skills they learn. And hopefully it helps them through the repetition to realize that these three pieces are what matter most.
This article was written and illustrated by hand on a refurbished Remarkable II tablet. The handwritten text was converted to typed text with the Connect Service by Remarkable. If you are curious you can download the original note below.
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