Why presence is an important gift from a Service Design educator?
In short: presence shows respect, care and commitment to and for a learner.
What's the Value of a Portfolio for a Design Educator?
In short: A portfolio for a Service Design educator isn't just for job applications. It helps rediscover and reuse valuable teaching material. But to make this true, some review habits can help.
Why I like the "what's your impact'?" question in final jury critics?
In short: it forces you to think about what type of impact your project has and then prove it with evidence.
What inspirations do I steal from Sunday church services for my Service Design classes?
In short: object lessons for making things tangible, mixing formats to keep attention, building stations so people do what feels right for them, rituals to bring a sense of safety.
Why am I a dick with time when I teach Service Design in Switzerland?
In short: time is a currency of respect in many Swiss workplaces. As we prepare Service Design professionals to navigate work in Switzerland it's important that they know how to deal with Swiss time precision. Plus in Design schools known for flexibility, time rigor creates a strong balance.
What is the mantra I repeat in every service Design course?
In short: we are curious. We make shit happen. We can talk about our feelings.
What are some micro-trainings we can do throughout Service Design education?
In short: Pushing Service Design learners to explain what they are saying with live-sketching and pushing them at the end of each conversation to give back the three most important points helps develop visualisation and synthesis skills.
What Types of Hotels Do I Like for My Design Trainings?
In short: I prefer remote locations and city center hotels for different design training needs.
