In short: object lessons for making things tangible, mixing formats to keep attention, building stations so people do what feels right for them, rituals to bring a sense of safety.
In short: we are curious. We make shit happen. We can talk about our feelings.
In short: Pushing Service Design learners to explain what they are saying with live-sketching and pushing them at the end of each conversation to give back the three most important points helps develop visualisation and synthesis skills.
In short: a human start, a review of the plan of the day and why it matters, a final summary and reminder of what comes next.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
