How many coaching or mentoring sessions can you do in one day?
In short: Limit your coaching or mentoring sessions to 2-3 sessions in a day to avoid feeling overwhelmed and set a buffer time between the sessions.
In short: Limit your coaching or mentoring sessions to 2-3 sessions in a day to avoid feeling overwhelmed and set a buffer time between the sessions.
In short: up, back, forward. Feed-up: Share what's the goal. Feed-back: Share how it's going. Feed-forward: Share what's needed next to achieve the goal.
In short: When you want to give recommendations that really help someone move to the next steps, you sometimes need to take 5 to 10 minutes to prioritize and synthesize to find out what truly matters. Taking a break for this gives me the mental space to do it.
In short: there are key Service Design practices that when transferred to coaching can create issues. Like: reducing friction, a serving attitude, deep empathy or strong facilitation and synthesis can all lead to reduced growth, effort or autonomy.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.