Learning Service Design
What are free resources to learn Service Design?
In short: this website, the website Service Design Tools and the Service Design Network slack community.
1 min read
Latest writing
Hey lovely human! This will be the new home for the Swiss Innovation Academy in a few months.
Coaching
What are traps when bringing Service Design practices in coaching?
In short: there are key Service Design practices that when transferred to coaching can create issues. Like: reducing friction, a serving attitude, deep empathy or strong facilitation and synthesis can all lead to reduced growth, effort or autonomy.
2 min read
Backstage blog
Why I love and how I use snippets in Ghost?
In this tiny article I show how I use the snippets feature of Ghost to quickly insert information about the backstage of my writing process in each article.
1 min read
Backstage blog
What I miss about writing each day and how it changes the migration process of this website
In this tiny blog post I share three things I miss about writing every day (slowing down, achievement and brain emptiness) and how I'll adapt the migration process (half of the time writing, half for migration).
1 min read
Learning Service Design
Should I follow a course about Service Design?
In short: a course is good to get the basics, but observing and doing the work stays extremely important.
3 min read
Learning Service Design
What are skills you recommend for a service designer
In short: project management, internal politics (including lobbying and negotiation), visual communication, writing and bonus: understanding technology.
1 min read
Learning Service Design
Should I know the business terminology as a service designer?
In short: yes, try to have a basic understanding of your peers, including the business guys. Asking the dumb questions can help. Or browse an innovation dictonnary.
2 min read
Learning Service Design
Should I go to school or learn Service Design on the job?
In short: It depends on what brings you more opportunities in where you are. No matter what, school or on the job it doesn't replace the need for a strong curiosity to complement each approach.
2 min read
Learning Service Design
What are the different stages of learning Service Design?
In short: Mindset (backstage / frontstage, multitouchpoint, experience versus reality, etc), tools (Service Blueprint, interviews, etc.), everyday life (using it outside of work)
1 min read