What are the different stages of learning Service Design?
In short: Mindset (backstage / frontstage, multitouchpoint, experience versus reality, etc), tools (Service Blueprint, interviews, etc.), everyday life (using it outside of work)
In his book “The Headspace Guide to Meditation and Mindfulness”. Author Andy Puddicombe who is also the co-founder of Headspace, explains that there are basically three aspects to meditation and mind training.
When reading that book and that introduction. I was amazed how basically it's the same for Service Design.
The first aspect: approach or mindset
The first aspect he defines is understanding the approach or the mindset.
Basically how does a service designer think?
From where does Service Design come from? What are the key values that make it a special discipline?
The second aspect: technics or tools
It's only then that, you should really learn the techniques and the tools.
For example, learning how to create a service blueprint. Or how to run interviews.
The third aspect: integration or everyday life
But where I find the ideas of Andy so inspiring. Is when it comes to the third aspect.
The third aspect is integration of what you have learned into everyday life.
Now imagine if Service Design wasn't something that you just used in projects at work. But what if you used it in your everyday life?
I think we can follow here Andy's inspiration.
We don't limit the power of something that we have learned, here Service Design, but for him meditation. Instead apply it to all the aspects of our lives.
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