What is service thinking?
In short: an approach to imagine, prototype and build the interaction between humans and organizations.
Is there a common acronym for Service Design?
In short: I use SD just for me, but I don't use acronyms when communicating with others.
What are other names used for Service Design?
In short: Customer Experience, Experience Design, Service Engineering, UX, etc.
Is this a product or a Service?
In short: if you can't touch it and it's made of several elements (website, phone call, etc.) it's a service.
What is Service Design?
In short: Service Design helps organisations understand why people are so pissed about them and then fixes the problem.
Does every service need service design or just a specific type?
In short: Every service is designed (by choice or without even noticing it). Therefore any service can benefit from a more intentional approach like Service Design.
Now on ghost
Today I'm starting to move slowly but surely all my content from the Swiss Innovation Academy website from Podia to Ghost.