Recommended Books

6 posts

What are audiobooks on Service Design?

Someone asked this exact question and that's when I realised that there aren’t many audiobooks out there on Service Design at the moment. I should make one of my books in audio format, then! But in the meantime, here is one audiobook on service design: The Service

By Daniele Catalanotto
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What are my favourite non-Service Design books for service designers?

These are 9 of my top 10 books of the moment that are not about Service Design but that I feel have deep lessons for anyone practising Service Design: 1. Atomic Habits: Helps you learn how to create stronger habits and can inspire you to create better services 2. Deep

By Daniele Catalanotto
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What are books on the service design process?

Many Service Design books give an introduction of the Service Design process, like the very good "This is Service Design Thinking" and "This Is Service Design Doing". For a more in depth look at the Service Design process, the book "Service Design Process & Methods&

By Daniele Catalanotto
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What are books about Service Design tools and methods?

Here are three books that give you a good overview of tools and methods used by service designers: 1. Service Design Process & Methods 3rd Edition 2. Service Innovation Handbook 3. This Is Service Design Doing

By Daniele Catalanotto
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What are the most recommended books on service design?

When I launched the second book in the Service Design Principles Series, I asked early reviewers to recommend additional books that would complement this one well. Here are the three books that got mentioned the most often: 1. Service Design Thinking 2. This is Service Design Doing 3. Good Services

By Daniele Catalanotto
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What are beginner books on service design?

Here are a few books I recommend you check out when exploring Service Design. 1. What is Service Design: my free book on the subject 2. Service Design From Insight to Implementation: the book that got me into Service Design 3. This is Service Design Thinking, and This is Service

By Daniele Catalanotto
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Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.

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