What does a service designer do?
In short: Research, Sense-Making, Ideation, Prototyping, Testing and Implementation. And as everyone else: project management and lobbying.
My two cents
In my free course, "What is Service Design?" I summarise what a service designer does in these four activities:
- Research: Understand what people want or need
- Sense-Making: Summarize what they have learned
- Ideation: Come up with 100 new fancy solutions
- Prototyping and testing: Build new solutions for testing and help implement them once they are tested.
Outside of these specific service design tasks, service designers also have to do the usual tasks that any other knowledge worker does, like, for example do project management, share their ideas and onboard others to understand them better.
Related articles
Intermediate Service Design
Survival hacks for the workplace that go beyond Service Design skills and tools
What is the Service Designer mindset?
Finally understand how service designers think and what makes them such a special group of innovators.
What is Service Design?
Discover what Service Design and why it is powerful to enhance the customer experience.