Basics of Service Design

Learn the basics of what is Service Design with these questions.

11 posts

What are the parts of the Service Design job I love the most, and which ones are the ones that I hate the most?

In short: I love workshops, conversations and synthesis. I hate: quantitative studies, scheduling, recruiting and sometimes the politics of it all.

By Daniele Catalanotto
—

How to implement a service you deliver correctly?

In short: make sure that your service is of value for the people that use them, that it doesn't make the staff go crazy and that it's sustainable for both the company and the planet.

By Daniele Catalanotto
—

What does a service designer do?

In short: Research, Sense-Making, Ideation, Prototyping, Testing and Implementation. And as everyone else: project management and lobbying.

By Daniele Catalanotto
—

What are typical examples of industries in the service sector?

In short: insurance, education, knowledge and office work.

By Daniele Catalanotto
—

Is Service Design strictly for digital services?

In short: definitely not. Service Design mixes all types of interaction.

By Daniele Catalanotto
—

What is service thinking?

In short: an approach to imagine, prototype and build the interaction between humans and organizations.

By Daniele Catalanotto
—

Is there a common acronym for Service Design?

In short: I use SD just for me, but I don't use acronyms when communicating with others.

By Daniele Catalanotto
—

What are other names used for Service Design?

In short: Customer Experience, Experience Design, Service Engineering, UX, etc.

By Daniele Catalanotto
—
Page 1 of 2
Next →
Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.

Learn More Let's chat on Linkedin