What is the Service Designer mindset?
Finally understand how service designers think and what makes them such a special group of innovators.
What is Service Design?
Discover what Service Design and why it is powerful to enhance the customer experience.
What are the parts of the Service Design job I love the most, and which ones are the ones that I hate the most?
In short: I love workshops, conversations and synthesis. I hate: quantitative studies, scheduling, recruiting and sometimes the politics of it all.
How to implement a service you deliver correctly?
In short: make sure that your service is of value for the people that use them, that it doesn't make the staff go crazy and that it's sustainable for both the company and the planet.
What does a service designer do?
In short: Research, Sense-Making, Ideation, Prototyping, Testing and Implementation. And as everyone else: project management and lobbying.
What are typical examples of industries in the service sector?
In short: insurance, education, knowledge and office work.
Is Service Design strictly for digital services?
In short: definitely not. Service Design mixes all types of interaction.
What is service thinking?
In short: an approach to imagine, prototype and build the interaction between humans and organizations.
