What are good questions to ask to a service designer to evaluate his skills during a job interview?
In short: ask to go in-depth on a past project and give a challenge.
In short: ask to go in-depth on a past project and give a challenge.
In short: Ask people to rate how important something is for them and then ask them why that number isn't lower.
In short: Make people give advice to their twin.
In short: it's an explorative coaching method where the coach builds on the words of the coaches and asks concrete, short questions without reframing, synthesis, modeling or association.
In short: the G.R.O.W. model asks four questions and is a very simple coaching structure you can use.
In short: it forces you to think about what type of impact your project has and then prove it with evidence.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.