What are free resources to learn Service Design?
In short: this website, the website Service Design Tools and the Service Design Network slack community.
Should I follow a course about Service Design?
In short: a course is good to get the basics, but observing and doing the work stays extremely important.
What are skills you recommend for a service designer
In short: project management, internal politics (including lobbying and negotiation), visual communication, writing and bonus: understanding technology.
Should I know the business terminology as a service designer?
In short: yes, try to have a basic understanding of your peers, including the business guys. Asking the dumb questions can help. Or browse an innovation dictonnary.
Should I go to school or learn Service Design on the job?
In short: It depends on what brings you more opportunities in where you are. No matter what, school or on the job it doesn't replace the need for a strong curiosity to complement each approach.
What are the different stages of learning Service Design?
In short: Mindset (backstage / frontstage, multitouchpoint, experience versus reality, etc), tools (Service Blueprint, interviews, etc.), everyday life (using it outside of work)
How do you present Service Design work in an exhibition or a website?
In short: Make the emotion and problem clear and make those tangible with a story that shows the impact without a fancy mapping.
