Here are three books that give you a good overview of tools and methods used by service designers: 1. Service Design Process & Methods 3rd Edition 2. Service Innovation Handbook 3. This Is Service Design Doing
When I launched the second book in the Service Design Principles Series, I asked early reviewers to recommend additional books that would complement this one well. Here are the three books that got mentioned the most often: 1. Service Design Thinking 2. This is Service Design Doing 3. Good Services
Here are a few books I recommend you check out when exploring Service Design. 1. What is Service Design: my free book on the subject 2. Service Design From Insight to Implementation: the book that got me into Service Design 3. This is Service Design Thinking, and This is Service
In short: use your local library or get an everand subscription.
In short: Limit your coaching or mentoring sessions to 2-3 sessions in a day to avoid feeling overwhelmed and set a buffer time between the sessions.
There are a few directories that collect most of the PHD offers that exist out there. Here are a few of them with filters for the topic of Service Design: * All Service Design PHD's on FindaPHD.com * All Service Design PHD's on PHDportal.com * All Service
In short: contribution to the field (theoretical impact), organisational, social, environmental, business, personal, career, etc.
In short: stories, quotes, numbers, before and after, validation from organizations, scaling, photos, awards, certifications, principles versus achievements, etc. all are ways to prove your impact and there are for sure even more. Having a mix of numbers and stories usually helps.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
