Basics of Service Design
1 min read
Is Service Design strictly for digital services?
In short: definitely not. Service Design mixes all types of interaction.
My two cents
- Definitely not: in an ideal world, a service designer wants to mix all types of interactions: physical and digital.
- Let’s not repeat the same mistake that other design fields historically did: it feels to me when I look at the early definitions of UX design that UX design wasn’t limited to the world of digital interactions. Still, with time the UX field has slowly become synonymous with digital. I hope that service design as a field will be able to not only focus on digital in the future.
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