How to build on the knowledge of the Service Design learners?
The short answer: Map what people already know and what they are excited about. Let individuals coach each other. Make individuals teach to the whole class.
Why I don't use the term Service Designer when I teach Service Design?
In short: the term Service Designer sets the wrong expectation that you'll have that job title, when in reality Service Design skills and approaches can be used under many different job titles that change based on where you look for jobs.
How can you learn about students creatively?
Use the stranger portfolio technique.
What's a good template for giving feedback that works?
In short: up, back, forward. Feed-up: Share what's the goal. Feed-back: Share how it's going. Feed-forward: Share what's needed next to achieve the goal.
Why I love to take a break before giving a structured feedback
In short: When you want to give recommendations that really help someone move to the next steps, you sometimes need to take 5 to 10 minutes to prioritize and synthesize to find out what truly matters. Taking a break for this gives me the mental space to do it.
