Teaching Service Design

How do you teach Service Design to the next generation of service designers?

37 posts

What’s the first thing to teach about Service Design?

In short: don’t teach it. Make people do some Service Design work.

What's a good onboarding kit for Service Design Master learners?

In short: A tiny welcome kit for learners that start a master should: show that the teaching team cares, give them tools to get started in their craft, give them tools to handle the mental pressure and work pressure.

How can we help learners synthesize what they read at home?

How can we help learners synthesize what they read at home?

In short: ask learners to show in 3- 5 sketches the key things they learned. The translation from written to visual language forces synthesis.

Why I'm doing very little frontal teaching?

Why I'm doing very little frontal teaching?

In short: today's learners often prefer to explore learning material at their own pace at home and use the class time to do stuff together. It's the education version of "this could have been an email".

How to engage students in the co-creation of courses

In short: get their feedback before, during and after the course. Get students to shape the course by organizing parts of it.

How can I make students participate more in the learning experience?

In short: use projects, workshops, coachings, co-design and randomness with a pinch of learning by teaching.

How to improve a learning by teaching session?

In short: Share a professional story. Reveal the struggles and evolution. Adapt the material for dyslexic people. Afternoon tasks need more structure. Let people pass or share later.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.