How can you teach design methods?
In short: I don't.
How do you teach Service Design to the next generation of service designers?
37 postsIn short: don’t teach it. Make people do some Service Design work.
In short: A tiny welcome kit for learners that start a master should: show that the teaching team cares, give them tools to get started in their craft, give them tools to handle the mental pressure and work pressure.
In short: ask learners to show in 3- 5 sketches the key things they learned. The translation from written to visual language forces synthesis.
In short: today's learners often prefer to explore learning material at their own pace at home and use the class time to do stuff together. It's the education version of "this could have been an email".
In short: get their feedback before, during and after the course. Get students to shape the course by organizing parts of it.
In short: use projects, workshops, coachings, co-design and randomness with a pinch of learning by teaching.
In short: Share a professional story. Reveal the struggles and evolution. Adapt the material for dyslexic people. Afternoon tasks need more structure. Let people pass or share later.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.