Why Do I Recommend Multi-Day Trainings in a Hotel?
In short: It offers better time flexibility for meals, builds stronger relationships, feels like a vacation with hospitality experts and well-equipped spaces.
How do I grade documents on the Remarkable tablet?
In short: On the remarkable I highlight and make quick hand made notes, that I then type in a first draft. On the mac I turn this first draft into a proofread final grading that I put in the right format.
How do I separate and combine the coach and jury role?
In short: I differentiate the moments where I’m in coach or mentor role versus the moments when I’m in jury or grader role. I also try to bring in more « try out » moments where learners can get a preview of how I see things from my grader role.
What's an object lesson to show the different levels of design for public services?
In short: give three tasks to different people. One plays the citizen and designs her own sandwich. One plays the expert and designs the sandwich alone. One plays the consultant who designs the sandwich with the citizen. Finally compare the results.
How do I show the plan of the day in my Service Design classes?
In short: these days I like to use a withe board to beep the whole schedule of the day visible throughout the day. Each time we move forward I mark the previous step as done and remind the team all what we have already achieved.
What is the Service Design Macarena dance move?
In short: My tiny Service Design dance shows through movements that we always go from backstage to frontstage, to ecosystem to touchpoint and back.
How to give a course with only illustrations?
In short: draw in advance and make the illustrations with text available as a hand-out. Re-make the sketches in big and use them in class.
How do I continuously improve my on-site Service Design teaching?
In short: Ask for feedback, make changes and explain them. Write about my work and review my writing.
