What should I do after a shadowing session?
In short: Ask follow-up questions in a short interview and make a synthesis.
In short: Ask follow-up questions in a short interview and make a synthesis.
Summary of the video * Explore a ton of ideas: don't get stuck with the first idea that comes out of your research but explore many to find one that is really generous * Use a ping-pong rythm in your research: every time you do some research work, take
In short: sort qualitative responses to an open question and sort them into patterns or categories, then turn them into graphs.
In short: line-by-line coding. Summaries right after interviews. Workshop format.
In short: validated vs inspiring and simple vs complex.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.