Synthesis

5 posts

What should I do after a shadowing session?

In short: Ask follow-up questions in a short interview and make a synthesis.

What do I do with all the research I've made?

Summary of the video * Explore a ton of ideas: don't get stuck with the first idea that comes out of your research but explore many to find one that is really generous * Use a ping-pong rythm in your research: every time you do some research work, take

How can I turn open questions into numbered data?

In short: sort qualitative responses to an open question and sort them into patterns or categories, then turn them into graphs.

How to analyze interviews or research data?

In short: line-by-line coding. Summaries right after interviews. Workshop format.

What are different types of research insights?

In short: validated vs inspiring and simple vs complex.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.