Service Design Katas

2 posts

How to practice and not give up on Service Design?

In short: you can practice Service Design everyday, no matter what the context and the limits of your job are today. Service Design Katas can help for this.

What are some micro-trainings we can do throughout Service Design education?

What are some micro-trainings we can do throughout Service Design education?

In short: Pushing Service Design learners to explain what they are saying with live-sketching and pushing them at the end of each conversation to give back the three most important points helps develop visualisation and synthesis skills.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.