How can I combine surveys and interviews?
In short: start with interviews, confirm with a survey, combine both methods to talk to the two types of decision-makers.
How to do research activities as a Service Design practitioner?
32 postsIn short: start with interviews, confirm with a survey, combine both methods to talk to the two types of decision-makers.
Summary of the video * Explore a ton of ideas: don't get stuck with the first idea that comes out of your research but explore many to find one that is really generous * Use a ping-pong rythm in your research: every time you do some research work, take
In short: I mostly use pie charts and bar charts. But if needed you can use the Chart Chooser to help you know which graph to choose.
In short: sort qualitative responses to an open question and sort them into patterns or categories, then turn them into graphs.
Here are a few tips I usually give to people who have done so much research that they don't know what to do with it: 1. Ideate and prototype in 3 hours: Take an hour to list 10 to 50 ideas that come out of what you learned.
In short: line-by-line coding. Summaries right after interviews. Workshop format.
In short: validated vs inspiring and simple vs complex.
In short: Use the 1-3 summary slide: 1 sentence: The titles of each column when combined together should form one sentence. 3 columns: Divided the slide in three columns with each it's own key idea
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.