Research in Service Design

How to do research activities as a Service Design practitioner?

32 posts

What should I do after a shadowing session?

In short: Ask follow-up questions in a short interview and make a synthesis.

What can make or break a shadowing session?

In short: the most important is that people think out loud. To do this onboard them on the importance of it and remind them often.

How can I speed up a shadowing session?

In short: ask people to record a video of themselves while doing the task.

Should I collect more data?

In short: No. Less data means less work in the future, it's easier to synthesize and makes it easier from a legal perspective.

Where can I find sample interviews to train my note-taking skills?

Sample user interview transcripts These are publicly available interview transcripts that can help you train your interview analysis and coding skills. On the Sage Publishing website, you can find three sample interview transcripts from The Coding Manual for Qualitative Researchers Third Edition by Johnny Saldaña. Discover the three interviews An

How do you take notes during user interviews?

In summary * Tools: I take detailed notes in Notion or Dovetail and quick notes on sticky notes or in Miro * Recording: I don’t record Interviews to limit the amount of data to process * Summaries: I write summaries during and after the interview at the end of my notes * Watch

How can I make street or door to door survey less akward?

In short: Bring a gift and Ring from outside the building.

Is a survey a good start for a research project when you don't know much about the group you want to serve?

In short: Interviews lead to unexpected learning. Surveys are great when you know are under time pressure.

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Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.