What should I do after a shadowing session?
In short: Ask follow-up questions in a short interview and make a synthesis.
How to do research activities as a Service Design practitioner?
32 postsIn short: Ask follow-up questions in a short interview and make a synthesis.
In short: the most important is that people think out loud. To do this onboard them on the importance of it and remind them often.
In short: ask people to record a video of themselves while doing the task.
In short: No. Less data means less work in the future, it's easier to synthesize and makes it easier from a legal perspective.
Sample user interview transcripts These are publicly available interview transcripts that can help you train your interview analysis and coding skills. On the Sage Publishing website, you can find three sample interview transcripts from The Coding Manual for Qualitative Researchers Third Edition by Johnny Saldaña. Discover the three interviews An
In summary * Tools: I take detailed notes in Notion or Dovetail and quick notes on sticky notes or in Miro * Recording: I don’t record Interviews to limit the amount of data to process * Summaries: I write summaries during and after the interview at the end of my notes * Watch
In short: Bring a gift and Ring from outside the building.
In short: Interviews lead to unexpected learning. Surveys are great when you know are under time pressure.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.