Service Design Q&A Library

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

192 posts

What are the archetypes of service designers?

In short: the workshoper, the implementator, the backstage nerd, the consultant, the Educator, the design leader.

How can I realise that I bring lots of experience when I transition to Service Design?

You have more experience that you realize Someone told me: "I think that my little experience. I'm not as seasoned as you or other people because I have moved to Service Design recently." I then asked the person: "How old are you?" She said:

How can you work in a service design job if you don’t have a service design degree?

In short: Remember, most service design practitioners do not have a formal education in service design. Practice this mental shift: stop looking for approval to use service design skills, just use them

How can I use my past career when transitioning to Service Design?

In short: your previous career makes you a more unique Service Design professional, always try to blend both, and remember many of the tools are the same, sometimes the name are just different.

What are good backgrounds for a service design/strategy consultant?

In short: Design, Psychology or business all are very strong backgrounds when transitioning to Service Design.

What are job interview tips for new Service Designers?

In short: be human, show real experience in the real world, apply to many job posts, use interviews as opportunities to practice and improve interview skills

What are your tips on verbal communication Service Design job interviews?

In short: see the interview as a Service Design project, research, ideate, prototype and test the interview process. Have a pitch ready in both short and long versions and be memorable by bringing a little something with you.

Should I try to find a passion or an ideal job?

In short: find a job where you can become better at your craft, then the passion will arrive as a result and the job will feel like a dream job.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.