Service Design Q&A Library

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

192 posts

What are the mental health challenges a service designer will be faced with?

In short: learn to deal with negative feedback, give enough time for life and learning, keep track of the good stuff, and don't forget to sleep.

Can a service designer survive a recession?

In short: Yes, if you can also provide a lean and low-hanging fruit approach that is focused on the present. No, if you are "only" focused on long-term strategic work.

What are tips to become a senior service designer?

In short: mentor others, teach others, try out new technics.

How to grow as a mid-level service designer?

The full question “What would you recommend to mid-level service designers to grow in their career?” My answer in video Summary of the video * Practice service design skills daily * Choose an area to become an expert in and go deeper * Meet "cousin" fields (psychology, economics, social sciences,

What are Service Design communities I can join?

The full question How can we get involved in the Service Design community? Communities you can join 1. Local chapters of the Service Design Network 2. Service Design Network Slack community 3. Circle, a Service Design community for in-house Service Design professionals My answer in video Video transcript This

What's the difference between a Six Sigma or Service Design certification?

The full question “How is Service Design different from Lean and Six Sigma, and how could young professionals decide which certification they should go for between Lean Black Belt Six Sigma or Service Design. My answer in video Summary of the video * Service Design often focuses on human centricity and

Can I work part-time as a service designer?

Yes. I worked for years as a part timer Service Design professional and educator. And I'm not the only one.

Do people recommend a service design career?

Ben Reason, the CEO of the first Service Design agency in history called Livework, shared the results of a survey he did with service designers that's pretty interesting. He asked, "Would you recommend service design as a career?" Here are the results: He explains that if

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.