Service Design Q&A Library

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

192 posts

How do I prioritize my user research?

You can't serve everybody, so a good piece of advice from fellow Service Designer Daniel Tuitt that you can follow is to "Help first those who you can impact the most". You can watch a 2-minute summary of this idea here. An interesting framework that

By Daniele Catalanotto
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How do I verify that there are enough people with this problem?

In short: via surveys, a landing page where I collect interest, or prototype testing with other people.

By Daniele Catalanotto
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What's the Value of a Portfolio for a Design Educator?

In short: A portfolio for a Service Design educator isn't just for job applications. It helps rediscover and reuse valuable teaching material. But to make this true, some review habits can help.

By Daniele Catalanotto
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How can I personalise my portfolio for different companies easily?

What you can easily adapt: * Order: You can order your projects based on the list of requirements. * Terms from job post: You can change the titles of your projects to highlight the specific skills that they want to see in a candidate. * Welcome slide: You can change the title of

By Daniele Catalanotto
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What's a good structure for a Service Design portfolio?

Back in the day, in my own Service Design portfolio, I used this structure for each project. The format 1. Challenge: Describe in form of a question that starts with “How can we…” what was the problem you were trying to solve. 2. Context: One side note about the context

By Daniele Catalanotto
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What are tips for building your Service Design portfolio?

Tips from Marc Fonteijn In the video below, Marc, the host of the Service Design Show, shares with you his approach on how you can build a design portfolio that gets you hired when you apply to Service Design positions. If you are up to a longer form video, you

By Daniele Catalanotto
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How can I show complex Service Design smartly in a portfolio?

The original question How can I show complex Service Design work in an attractive without downplaying the efforts that went into it? My answer in video Video transcript This transcript was generated using Descript. So it might contain some creative mistakes. Serene asks, how can I show complex service design

By Daniele Catalanotto
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Should I use a PDF or website for a Service Design portfolio?

In short: I tend to recommend to have always a PDF as a simple shareable file and as a bonus a nice interactive website.

By Daniele Catalanotto
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Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.

Learn More Let's chat on Linkedin