What are interesting conferences focused on Service Design?
In short: ServDes, Service Design in Government and the SDGC
What are podcasts focused on Service Design?
In short: Service Design Show, Power of Ten and Service Design Podcast
Where can I find a Service Design mentor or coach?
In short: ADPlist is a community of design mentors that I highly recommend. Rebecca Horton offers Service Design coaching and Andy Polaine design leadership coaching great for Service Design professionals who became managers.
What are the best schools to learn Service Design?
In short: HSLU in Switzerland, Royal College of Arts in the UK and SD-SI in Latvia, Finland and Estonia.
Where can I learn service design online?
In short: IDEO, Jon Kolko, SDN Academy and my own books that are available online.
What are free resources to learn Service Design?
In short: this website, the website Service Design Tools and the Service Design Network slack community.
What are traps when bringing Service Design practices in coaching?
In short: there are key Service Design practices that when transferred to coaching can create issues. Like: reducing friction, a serving attitude, deep empathy or strong facilitation and synthesis can all lead to reduced growth, effort or autonomy.
Should I follow a course about Service Design?
In short: a course is good to get the basics, but observing and doing the work stays extremely important.
