Service Design Q&A Library

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

192 posts

What's a good context for a student project using Service Design?

In short: start with a passion, find a problem to work and make it very specific. Be positively lazy: work with your network.

How can I focus my student Service Design project?

In short: Create a focused topic, for example by focusing on a specific location. Then list and remind yourself all the reasons why this topic is important to you.

How do I find a good topic for my Service Design thesis or school project?

In short: make the topic as narrow as possible. Define with whom, where and for what part of the experience.

What's a good template for giving feedback that works?

What's a good template for giving feedback that works?

In short: up, back, forward. Feed-up: Share what's the goal. Feed-back: Share how it's going. Feed-forward: Share what's needed next to achieve the goal.

Why I love to take a break before giving a structured feedback

Why I love to take a break before giving a structured feedback

In short: When you want to give recommendations that really help someone move to the next steps, you sometimes need to take 5 to 10 minutes to prioritize and synthesize to find out what truly matters. Taking a break for this gives me the mental space to do it.

Why do I like remote Service Design conferences?

In short: You learn as much while being more accessible financially and also if you have kids or don't want to take a plane.

What are bachelor programs that teach Service Design?

In short: SCAD, LAUREA and Masaryk University offer BA courses in Service Design.

Can I get a Service Design university degree remotely?

In short: SCAD, MTU and the Masaryk University offer Masters and Bachelors degree in Service Design fully remote.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.