Learning Service Design
In short: yes, try to have a basic understanding of your peers, including the business guys. Asking the dumb questions can help. Or browse an innovation dictonnary.
Learning Service Design
In short: It depends on what brings you more opportunities in where you are. No matter what, school or on the job it doesn't replace the need for a strong curiosity to complement each approach.
Learning Service Design
In short: Mindset (backstage / frontstage, multitouchpoint, experience versus reality, etc), tools (Service Blueprint, interviews, etc.), everyday life (using it outside of work)
Examples of good Service Design
In short: LiveWork, Idea, Engine, Experentia, Sketchin, etc.
Examples of good Service Design
In short: Music, storage, transportation and even fashion all have moved from owning to "renting".
Examples of good Service Design
In short: IKEA, Apple Stores and Amazon Go.
Value and Impact of Service Design
In short: Make the emotion and problem clear and make those tangible with a story that shows the impact without a fancy mapping.
Value and Impact of Service Design
In short: Start with a small project to prove your value, give options and co-create the workshop concept.
Value and Impact of Service Design
In short: We can build on the measured impact of Design Thinking and show that it can deliver an ROI of 85% or greater.
Value and Impact of Service Design
In short: go beyond the classical "desirable, feasible, viable" approach and consider too respnsability, a systems view and transparency.
Value and Impact of Service Design
In short: don't sell Service Design, sell the end result that people care about.
Value and Impact of Service Design
In short: empathize before you pitch, tell a story, give real numbers and show for what it's great.