Service Design Q&A Library

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

195 posts

How do you take notes during user interviews?

In summary * Tools: I take detailed notes in Notion or Dovetail and quick notes on sticky notes or in Miro * Recording: I don’t record Interviews to limit the amount of data to process * Summaries: I write summaries during and after the interview at the end of my notes * Watch

By Daniele Catalanotto
—

How can I make street or door to door survey less akward?

In short: Bring a gift and Ring from outside the building.

By Daniele Catalanotto
—

Is a survey a good start for a research project when you don't know much about the group you want to serve?

In short: Interviews lead to unexpected learning. Surveys are great when you know are under time pressure.

By Daniele Catalanotto
—

How can I combine surveys and interviews?

In short: start with interviews, confirm with a survey, combine both methods to talk to the two types of decision-makers.

By Daniele Catalanotto
—

What do I do with all the research I've made?

Summary of the video * Explore a ton of ideas: don't get stuck with the first idea that comes out of your research but explore many to find one that is really generous * Use a ping-pong rythm in your research: every time you do some research work, take

By Daniele Catalanotto
—

How do I choose the chart type to show my data?

In short: I mostly use pie charts and bar charts. But if needed you can use the Chart Chooser to help you know which graph to choose.

By Daniele Catalanotto
—

How can I turn open questions into numbered data?

In short: sort qualitative responses to an open question and sort them into patterns or categories, then turn them into graphs.

By Daniele Catalanotto
—

What to do when I'm stuck in analysis paralysis?

Here are a few tips I usually give to people who have done so much research that they don't know what to do with it: 1. Ideate and prototype in 3 hours: Take an hour to list 10 to 50 ideas that come out of what you learned.

By Daniele Catalanotto
—
← Previous
Page 2 of 25
Next →
Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.

Learn More Let's chat on Linkedin