Service Design Q&A Library

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

192 posts

How can I make students participate more in the learning experience?

In short: use projects, workshops, coachings, co-design and randomness with a pinch of learning by teaching.

How to improve a learning by teaching session?

In short: Share a professional story. Reveal the struggles and evolution. Adapt the material for dyslexic people. Afternoon tasks need more structure. Let people pass or share later.

How to build on the knowledge of the Service Design learners?

The short answer: Map what people already know and what they are excited about. Let individuals coach each other. Make individuals teach to the whole class.

How can you learn about students creatively?

Use the stranger portfolio technique.

How many coaching or mentoring sessions can you do in one day?

In short: Limit your coaching or mentoring sessions to 2-3 sessions in a day to avoid feeling overwhelmed and set a buffer time between the sessions.

Where can I find PHD's in Service Design?

There are a few directories that collect most of the PHD offers that exist out there. Here are a few of them with filters for the topic of Service Design: * All Service Design PHD's on FindaPHD.com * All Service Design PHD's on PHDportal.com * All Service

What is a good free tool for live streaming community events?

What is a good free tool for live streaming community events?

In short: Restream. It has a free option that allows you to stream an event on two platforms live (Youtube and Linkedin for example) and have a very polished output. For more 1:1 community interactions Zoom is a nice alternative.

Why hosting a mini conference in a university rocks?

Why hosting a mini conference in a university rocks?

In short: universities have a shit load of rooms of different sizes, good material, great cafeteria and cleaning staff all already in place.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.