Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.
192 posts
In short: a simple blueprint inspired by the practical blueprinting method is a great way to keep an overview of a series of classes including: who teaches what, who are the special guests, what are the readings for the learners, etc.
In short: Deconstruct a service and learn from examples. Use the Good Service Scale to evaluate services. Collect Service Design Principles to sharpen your observation skills
In short: I don't.
In short: don’t teach it. Make people do some Service Design work.
In short: A tiny welcome kit for learners that start a master should: show that the teaching team cares, give them tools to get started in their craft, give them tools to handle the mental pressure and work pressure.
In short: ask learners to show in 3- 5 sketches the key things they learned. The translation from written to visual language forces synthesis.
In short: today's learners often prefer to explore learning material at their own pace at home and use the class time to do stuff together. It's the education version of "this could have been an email".
In short: get their feedback before, during and after the course. Get students to shape the course by organizing parts of it.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
