Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.
192 posts
In short: Pushing Service Design learners to explain what they are saying with live-sketching and pushing them at the end of each conversation to give back the three most important points helps develop visualisation and synthesis skills.
In short: I prefer remote locations and city center hotels for different design training needs.
In short: It offers better time flexibility for meals, builds stronger relationships, feels like a vacation with hospitality experts and well-equipped spaces.
In short: On the remarkable I highlight and make quick hand made notes, that I then type in a first draft. On the mac I turn this first draft into a proofread final grading that I put in the right format.
In short: I differentiate the moments where I’m in coach or mentor role versus the moments when I’m in jury or grader role. I also try to bring in more « try out » moments where learners can get a preview of how I see things from my grader role.
In short: give three tasks to different people. One plays the citizen and designs her own sandwich. One plays the expert and designs the sandwich alone. One plays the consultant who designs the sandwich with the citizen. Finally compare the results.
In short: these days I like to use a withe board to beep the whole schedule of the day visible throughout the day. Each time we move forward I mark the previous step as done and remind the team all what we have already achieved.
In short: My tiny Service Design dance shows through movements that we always go from backstage to frontstage, to ecosystem to touchpoint and back.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
