What digital tools can you use for your coaching sessions?
In short: Miro or Canva are great for collecting visual notes, Zoom is great for video calls, calendly can be helpful to schedule calls.
Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.
192 postsIn short: Miro or Canva are great for collecting visual notes, Zoom is great for video calls, calendly can be helpful to schedule calls.
In short: the double diamond for the separation of divergent and convergent thinking and Motivational Interviewing that teaches you that information is not the problem, motivation is.
In short: Ask people to rate how important something is for them and then ask them why that number isn't lower.
In short: Make people give advice to their twin.
In short: it's an explorative coaching method where the coach builds on the words of the coaches and asks concrete, short questions without reframing, synthesis, modeling or association.
In short: Setting a safe word to stop the interaction before getting deep or provocative announces a shift, gives control to the coachee, and makes the challenge lighter through humor.
In short: I use drawing for translating ideas, for understanding what someone says or simply for visual note taking.
In short: Use time in the coaching session to do a small action that creates a domino effect.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.