Service Design Q&A Library

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

192 posts

What digital tools can you use for your coaching sessions?

In short: Miro or Canva are great for collecting visual notes, Zoom is great for video calls, calendly can be helpful to schedule calls.

What are helpful references when it comes to coaching?

In short: the double diamond for the separation of divergent and convergent thinking and Motivational Interviewing that teaches you that information is not the problem, motivation is.

How can you rebuild the motivation of a person?

In short: Ask people to rate how important something is for them and then ask them why that number isn't lower.

How can you help people to find the solutions to their problems by themselves?

In short: Make people give advice to their twin.

What is an idiolectical coaching conversation?

What is an idiolectical coaching conversation?

In short: it's an explorative coaching method where the coach builds on the words of the coaches and asks concrete, short questions without reframing, synthesis, modeling or association.

Why I use "banana" as a safe word in coaching sessions ?

Why I use "banana" as a safe word in coaching sessions ?

In short: Setting a safe word to stop the interaction before getting deep or provocative announces a shift, gives control to the coachee, and makes the challenge lighter through humor.

How do I use drawing in my coaching sessions

In short: I use drawing for translating ideas, for understanding what someone says or simply for visual note taking.

How can you help people overcome procrastination in a coaching session?

In short: Use time in the coaching session to do a small action that creates a domino effect.

Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.