Service Design Q&A Library

Find an answer to your Service Design Question in these answers written by Daniele, your fellow Service Design nerd.

192 posts

What are books on the service design process?

Many Service Design books give an introduction of the Service Design process, like the very good "This is Service Design Thinking" and "This Is Service Design Doing". For a more in depth look at the Service Design process, the book "Service Design Process & Methods&

By Daniele Catalanotto
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What are books about Service Design tools and methods?

Here are three books that give you a good overview of tools and methods used by service designers: 1. Service Design Process & Methods 3rd Edition 2. Service Innovation Handbook 3. This Is Service Design Doing

By Daniele Catalanotto
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What are the most recommended books on service design?

When I launched the second book in the Service Design Principles Series, I asked early reviewers to recommend additional books that would complement this one well. Here are the three books that got mentioned the most often: 1. Service Design Thinking 2. This is Service Design Doing 3. Good Services

By Daniele Catalanotto
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What are beginner books on service design?

Here are a few books I recommend you check out when exploring Service Design. 1. What is Service Design: my free book on the subject 2. Service Design From Insight to Implementation: the book that got me into Service Design 3. This is Service Design Thinking, and This is Service

By Daniele Catalanotto
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Who are book authors on service design?

Look on Goodreads or servicedesignbooks.org to find people who have written Service Design books.

By Daniele Catalanotto
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How can I read quality design books on a budget?

In short: use your local library or get an everand subscription.

By Daniele Catalanotto
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What's the value of video coaching summaries?

In short: it helps the coachee, the coach, and the larger community learn and reflect. Plus it's not that hard to make with tools like Descript or Loom.

By Daniele Catalanotto
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Do you need a Service Design coach when you can use AI or a Google search?

For getting knowledge, AI and Google search are awesome. Coaching with a humans brings a few extras: unexpected questions, refusal to answer a question, putting you in touch with others and flexibility.

By Daniele Catalanotto
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Meet the creator

Hey lovely human, I'm Daniele.

I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.

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