Why I like the "what's your impact'?" question in final jury critics?
In short: it forces you to think about what type of impact your project has and then prove it with evidence.
I'm Daniele Catalanotto, I worked with clients from all over the world to help them improve their customer experience using simple Service Design principles. I've been blessed to be able to learn a lot. Today I want to share these learnings back with the community.
