Should feedback be free?
In short: Feedback from co-workers should be free. If it will directly improve something people use, feedback can be free. If it has a more indirect impacted on the person who shares the feedback it should be paid.
What are the mental health challenges a service designer will be faced with?
In short: learn to deal with negative feedback, give enough time for life and learning, keep track of the good stuff, and don't forget to sleep.
How do I separate and combine the coach and jury role?
In short: I differentiate the moments where I’m in coach or mentor role versus the moments when I’m in jury or grader role. I also try to bring in more « try out » moments where learners can get a preview of how I see things from my grader role.
How do I continuously improve my on-site Service Design teaching?
In short: Ask for feedback, make changes and explain them. Write about my work and review my writing.
What's a good template for giving feedback that works?
In short: up, back, forward. Feed-up: Share what's the goal. Feed-back: Share how it's going. Feed-forward: Share what's needed next to achieve the goal.
Why I love to take a break before giving a structured feedback
In short: When you want to give recommendations that really help someone move to the next steps, you sometimes need to take 5 to 10 minutes to prioritize and synthesize to find out what truly matters. Taking a break for this gives me the mental space to do it.
